Refund policy
Returns & Refunds
We want you to love what you order. If something’s off, here’s how it works.
Coffee, food, and consumables: final sale
Coffee, food, and other consumable products are final sale.
Once an order has been processed, roasted, packed, or shipped, we can’t accept returns, exchanges, or cancellations.
That said, if coffee, food, or another consumable item arrives damaged, incorrect, missing, or otherwise affected by an order issue, email us within 30 days of delivery at hello@badattitudecoffee.com and we’ll work to make it right.
Subscription orders
Subscription orders can be modified, paused, or canceled before the next order is processed.
Changes to a subscription, including cancellations, pauses, shipping updates, grind changes, frequency changes, or product changes, do not apply to orders that have already been processed, roasted, packed, or shipped.
Once a subscription order has been processed, roasted, packed, or shipped, it is final and cannot be canceled, returned, exchanged, or refunded.
Prepaid subscriptions
Prepaid subscriptions are paid in advance for a set number of shipments.
Once the first shipment in a prepaid subscription has been processed, roasted, packed, or shipped, the prepaid subscription is non-refundable and cannot be canceled.
We may allow limited changes to future shipments in a prepaid subscription, such as shipping address updates, delivery timing changes, grind changes, or product changes, if the request is made before the next shipment is processed.
Non-food merchandise
We generally do not accept returns for change of mind, fit, or preference.
That said, we may accept returns or exchanges of non-food merchandise within 30 days of delivery, in our discretion, if the item is unused, unworn, unwashed, and in original condition.
If something arrives damaged, defective, or not what you ordered, email us within 30 days of delivery at hello@badattitudecoffee.com and include:
- your order number
- photos of the issue
- a brief description of what went wrong
If approved, we’ll send return instructions.
Returned merchandise must be unused, unworn, unwashed, and in original condition.
Once we receive and inspect the item, we may offer:
- a replacement
- an exchange, including size exchanges if inventory allows
- store credit
- a refund to the original payment method
We usually resolve approved issues through a replacement, exchange, or store credit. If we made the mistake and cannot reasonably fix it that way, we may issue a refund to the original payment method.
Not eligible
The following items are not eligible for return:
- Coffee, food, and other consumables, except for order issues described above
- Gift cards
- Sale or clearance items
- Used, worn, washed, or altered merchandise
- Items damaged through misuse or normal wear
- Requests made after the 30-day window
Shipping issues
Please check your order when it arrives.
If something shows up damaged, missing, or not what you ordered, email us within 30 days of delivery and we’ll sort it out.
If we made a mistake or your item arrived defective, we’ll cover return shipping.
Otherwise, return shipping costs are your responsibility.
Original shipping charges are non-refundable.
Please double-check your shipping address before placing your order.
We’re not responsible for orders shipped to incorrectly entered addresses.
Once a package is marked delivered, it’s largely in the carrier’s hands. But if something seems off, reach out and we’ll do our best to help.